Introduction
Welcome to New Wave Recovery Center. These Terms of Service (“Terms”) govern your access to and use of New Wave Recovery Center’s website, services, and programs (collectively, our “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
1. Acceptance of Terms
By accessing our website, scheduling an appointment, enrolling in our programs, or utilizing any of our treatment services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
2. Service Description
New Wave Recovery Center provides substance use disorder treatment services, including but not limited to:
- Assessment and evaluation services
- Individual therapy
- Group therapy
- Family therapy
- Medication-assisted treatment
- Aftercare and recovery support services
- Educational programs
Our Services are intended solely for individuals seeking treatment for substance use disorders and their support systems. The content of our website and Services is for informational purposes only and does not constitute medical advice.
3. Eligibility
To be eligible to receive treatment services from New Wave Recovery Center, you must:
- Be at least 18 years of age, or have consent from a parent or legal guardian if under 18
- Complete all required intake and assessment procedures
- Provide accurate and complete personal, medical, and insurance information
- Comply with all program requirements and facility rules
- Not pose an immediate threat to yourself or others
New Wave Recovery Center reserves the right to refuse service to anyone who does not meet our eligibility requirements or whose needs exceed our treatment capabilities.
4. Registration and Account Security
When you register for our Services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. Payment Terms and Insurance
5.1 Payment Responsibility
You are ultimately responsible for all charges incurred for services provided by New Wave Recovery Center, regardless of insurance coverage.
5.2 Insurance
We will bill your insurance company directly for covered services when possible. However, if your insurance company denies payment for any reason, you will be responsible for payment. It is your responsibility to:
- Verify your insurance benefits before beginning treatment
- Obtain any necessary pre-authorizations
- Pay any copayments, deductibles, or coinsurance amounts at the time services are rendered
- Pay for any services not covered by your insurance
5.3 Self-Pay
If you do not have insurance or choose not to use insurance, payment is expected at the time services are rendered unless other arrangements have been made in advance.
5.4 Payment Methods
We accept payment by cash, check, and major credit cards. A fee may be charged for returned checks.
5.5 Late Payments and Collections
Accounts more than 60 days past due may be referred to a collection agency. You will be responsible for any collection fees, attorney fees, and court costs associated with collecting delinquent accounts.
6. Cancellation Policy
We require at least 24 hours’ notice for cancellation of any scheduled appointment. Failure to provide adequate notice may result in a cancellation fee. Repeated no-shows or late cancellations may result in discharge from the program.
7. Program Rules and Expectations
While participating in our programs, you agree to:
- Abstain from alcohol and non-prescribed drugs
- Participate actively in treatment
- Treat staff and other clients with respect
- Maintain confidentiality regarding other clients
- Comply with all facility rules and policies
Violation of these rules may result in discharge from the program.
8. Termination of Services
New Wave Recovery Center reserves the right to terminate services for any client in the following circumstances:
- Violation of program rules
- Threatening or violent behavior
- Possession of weapons, alcohol, or illegal drugs on facility premises
- Failure to attend scheduled appointments without proper notification
- Failure to pay for services as agreed
- Lack of progress in treatment or unwillingness to engage in the treatment process
- Medical or psychiatric conditions that require a higher level of care than we can provide
9. Intellectual Property
9.1 Ownership
All content on our website and materials provided as part of our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, are the property of New Wave Recovery Center or its content suppliers and are protected by United States and international copyright laws.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website and materials. This license does not include:
- Any resale or commercial use of our website or its contents
- Any collection and use of any product listings, descriptions, or prices
- Any derivative use of our website or its contents
- Any downloading or copying of account information for the benefit of another merchant
- Any use of data mining, robots, or similar data gathering and extraction tools
10. User Content
10.1 Submission of Content
If you submit any information or content to us through our website, email, social media, or other channels, you grant New Wave Recovery Center a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
10.2 Prohibited Content
You agree not to submit any content that:
- Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another’s privacy
- Infringes any patent, trademark, trade secret, copyright, or other proprietary rights
- Contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware
- Impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEW WAVE RECOVERY CENTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE OUR SERVICES
- ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES
- ANY CONTENT OBTAINED FROM OUR SERVICES
- UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING OUR SERVICES DURING THE SIX (6) MONTHS PRIOR TO BRINGING THE CLAIM.
12. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
13. Indemnification
You agree to indemnify, defend, and hold harmless New Wave Recovery Center, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney’s fees) arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of any third-party right, including without limitation any copyright, property, or privacy right
- Any claim that your content caused damage to a third party
14. Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by New Wave Recovery Center. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that New Wave Recovery Center shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
15. Governing Law
These Terms shall be governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Suffolk County, Massachusetts.
16. Changes to Terms
We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will post the revised Terms on our website and update the “Last Updated” date at the top of these Terms. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
18. Entire Agreement
These Terms constitute the entire agreement between you and New Wave Recovery Center regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our Services.
19. Contact Information
If you have any questions about these Terms, please contact us at:
New Wave Recovery Center
46 Toll Road
Salisbury, MA 01952
Phone: 1-978-581-0568
Email: help@newwaverc.com
Last Updated: April 4, 2025